Installation :

• Question: The installation is taking a long time.

• Solution: If you have a good broadband internet connection the installation of InvestmentPlan with all the prerequisites already installed should be less than 5 minutes, and if you need to install all the prerequisites then the total time should be less than 30 minutes. Try installing the prerequisites individually ( refer  System Requirements page). If you have a slow internet connection and the installation is not completing, then a CD can be requested (refer off-line Purchase process).

• Question: I get the following error message: "There has been a problem creating the database. Please report this error message to the developer: CREATE DATABASE failed. Some file names listed could not be created. Cannot create file ...ISWInvestPlan.mdf because it already exists" .

• Solution: This means the InvestmentPlan database file exists but the database does not. This problem should only occur if InvestmentPlan has previously been installed, and SQL Server uninstalled or installation failed, or the unlikely possibility that another application on your computer uses the same database name. If you are sure the file is not used by another application it can be deleted (using windows explorer - refer to file path in the error message), then InvestmentPlan reinstalled.

• Question: When I try to run InvestmentPlan for the first time, I get the following error message: "CREATE DATABASE permission denied in database Master" .

• Note: This has only happened under the Windows Vista or Window 7 operating systems. This is caused by the user id that you sign into your computer with not having the required administration permissions within SQL Server, and has only been experienced when SQL Server was already installed on the computer.

• Solution: The SQL Server 2005 version must be SP2 (Service Pack2). SQL Server 2005 can either be upgraded or reinstalled ( click for page ). While installing, the following setup options must be taken:

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• ISoftware is working on a better solution to this issue, so please contact ISoftware if the above did not work (E-Mail : iswsupport@isoftware.co.nz).

     

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